Last updated: November 2026. Please read these terms before using this site or requesting a quote.
Universal Energy ("we", "us", "our") operates universal-energy.co.uk. We're a clean-energy marketplace and lead-generation platform, connecting customers with vetted, independent local installers for home and business EV chargers, solar panels and battery storage, EICR inspections, and electrical testing. Universal Energy is a company registered in England and Wales, company number 16479406, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. By using this site or submitting an enquiry, you agree to these terms.
Universal Energy facilitates your installation: we handle your enquiry, quote, booking and payment, and coordinate with an independent, vetted installer from our network who carries out the hands-on installation work itself, under their own trade qualifications. Where we refer to "our engineers" or similar in marketing copy, this means the qualified engineers of the installer we've facilitated for your job, not direct employees of Universal Energy, unless stated otherwise for a specific service.
Prices shown on this site, and quotes generated through our online tools, are estimates based on the information you provide. They may be revised following a site survey or inspection, if your property or requirements differ from what was described, or if additional work is needed to meet current wiring regulations or your equipment's manufacturer requirements (for example remedial electrical work identified during an EICR, or RCD and surge-protection upgrades found necessary for an EV charger installation). Any grant or VAT relief figures quoted (such as OZEV chargepoint grants or the 0% VAT rate on solar installations) reflect our understanding of current government guidance at the time of publishing and are not guaranteed. Eligibility and rates are set by the relevant government body and can change. Always confirm current eligibility via the official GOV.UK guidance linked from the relevant page.
Where a service requires payment through us, this is processed securely via Stripe; we don't see or store your full card details. For services booked at a distance (i.e. through this website, without you having visited our premises), you generally have a 14-day statutory right to cancel under the Consumer Contracts Regulations 2013, unless you've asked for work to begin sooner or the service has already been completed with your agreement. Specific cancellation and refund terms for your booking will be confirmed at the time of booking.
For installations booked through this website, 50% of the total price is payable as a deposit to confirm your booking, with the remaining 50% balance due on completion of the installation. We'll send an invoice for the balance once the work is complete, with reminders if it isn't paid promptly.
For services provided directly by an installer (rather than paid through us), that installer's own terms and cancellation policy will apply, so ask them directly if you're unsure.
You agree to give us accurate information when requesting a quote or booking a service, since inaccurate details (e.g. about your property or electrical installation) may affect the accuracy of any quote or the suitability of an installer we match you with. You also agree not to misuse this site, for example by attempting to interfere with its operation or submitting fraudulent enquiries.
We take reasonable care in vetting the installers in our network, but the installation work itself, and any warranty on that work, is the responsibility of the installer who carries it out. To the extent permitted by law, we're not liable for losses arising from the acts or omissions of an independent installer, except where we've been negligent in our own vetting or matching process. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't legally be limited or excluded.
How we collect and use your personal data is set out in our Privacy Policy and Cookie Policy.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time as our services change. This is a standard set of terms reflecting our current practices; we'll review and refine it as the business grows. We'll update the date at the top of this page when we do. If you have any questions, contact us at info@universal-energy.co.uk.